IT Helpdesk
At one point, everyone had to call someone to ask for help. We were all frustrated about how the problems we faced were handled. We all know the things that bother us the most. When it comes to keeping your business running, unluckily, computers fail, the software fails and your network stops working. It is important to know how to solve these problems. What does that mean? This means that you can simply ask for help, the person you are talking to is friendly, professional and meets your professional and desired needs, and solves your problem for the first time as quickly as possible.
Our customer service and technical support provide you with an important point and point of contact for all your needs requiring technical assistance. Accountability is certain, so you do not waste your time coordinating IT support services. Contacting our help desk can help you speed up recovery and prevent potential malfunctions.
- Monitoring & Reporting
- Backup & Disaster Recovery
- Asset Control
- Security Services
- Preventative maintenance
- IT outsourcing
H2
We can help you meet your service level expectations and act as a trusted IT consultant for your business by supporting multiple hardware and software components in a simplified contract structure.
We can provide Canadian employees with a personalized support team that uses the best ITIL procedures, noinvestment, employee retention issues, billing system or needs for infrastructures. Let your IT staff remain focused on matters related to your business while we provide support to your end users at all times.
We support our customers 24 hours a day, 7 days a week, 365 days a year, without interruption. We are geographically positioned to serve you all over the country with call centers in many cities.
We organize our support teams according to clients to create familiarity with your systems and employees. Interruptions are rectified by our remote service team or by visiting our experienced technicians. You are in good hands
Our 24-hour Help Desk has Level 1, 2, 3, and 4 staff with experience solving complex issues. Our IT personnel are well-trained professionals and make use of sophisticated procedures and methods to quickly solve their problems. You get a faster resolution, fewer breaks,and more productive users. In addition, almost all our customers have decreased their cost of IT support.
Instead of using advanced technologies or recruiting new experienced IT staff (that may be difficult to find), allow us to offer you the 24/7 support services you need for each skill set which you need.Experience our IT professionals, more than 150 certified employees in more than 70 disciplines. You may need resources when faced with specific problems, but using our support could make a huge difference.
